Meet your high-converting gen AI assistant
Use AI-generated content to accelerate productivity, maximise engagement and optimise conversion - all seamlessly integrated.
Automated chats need a good copilot
Live Chat Gen AI provides agents with AI-generated summaries, suggested replies, rephrasing, tone enhancements, and customer sentiment analysis. In addition to increased productivity, agents can reduce response time to strengthen a positive customer experience.
- Sentiment: Detects customer sentiment to help agents tailor responses and provide better customer service.
- Rephrase: Empowers agents to refine their tone and rephrase responses with AI assistance.
- Suggested Replies: Employs AI to review the latest customer conversations, and then learn and recommend suitable agent responses.
- Summarize: Generates a comprehensive summary of customer conversations as internal notes for reference.
Dynamically generate personalized message templates
Marketing Template Gen AI brings AI-powered content generation to your marketing templates. You can refine the generative AI output with targeted prompts like product, promotion, occasion, audience, key phrases, and more.
- Produce diverse, creative marketing content effortlessly.
- Reduce workload demands, while expanding the output of your marketing teams.
AI-enhanced knowledge base
Knowledge Base Gen AI allows businesses to upload documents and create a comprehensive knowledge base. And you can use this continually updated resource to:
- Answer customer questions with quick and accurate replies.
- Streamline customer support.
- Ensure efficient and reliable self-service options.
Turn conversations into sales
Engage customers anytime, anywhere, with Conversus.
