Be there instantly, every time
Consumers increasingly look for personal ways to connect with businesses. From pre-purchase enquiries to personalized product recommendations and after-sales support, Conversus makes it all possible, seamlessly.
Assist customers at every stage of their journey
Respond immediately
Add automated replies to all types of common customer questions about products, shipping, order status, refunds, cancellation, and more.
Give better responses
Train your automation to understand words and phrases, including spelling errors, your customers may use to ask questions.
Guide them
Encourage customers to take action by directing them to a live chat or product purchase, or to learn more. You can also trigger a guided bot flow to your replies.
Build trust and creditability
Make a connection, and engage your community, by replying to customer comments and messages in whatever channel they’re using.
Get more from your social media campaigns
Increase campaign engagement
Use automated responses to secure additional customer data. For example, the responses can encourage customers to comment on your posts, ads, and live videos to receive special offers or more details. You can then use this data to personalize offers in a more automated way.
Build your online community
Nurture your fans by providing the information they need, when they need it, on their favorite social channels. You can then add automated responses with referral links to help expand your social media presence.
Drive product consideration
Build trust and drive higher product consideration by automating responses to direct messages or comments from your social posts and ads. The immediate responses keep customers in the moment, which can help increase sales conversion rates and establish a dialogue.
Turn conversations into sales
Engage customers anytime, anywhere, with Conversus.
